frequently asked questions:

WE LOVE TO HEAR FROM OUR CUSTOMERS! FIND US ON THE FOLLOWING PLATFORMS:

CHECK OUT THE DEAL PAGE FOR BRAND AND PROMO DEALS!

Delivery AREAS & FEES:
WE DELIVER TO OAKLAND AND SURROUNDING AREAS A MINIMUM ORDER OF $40 + $5 DELIVERY FEE.
WE DELIVER TO OTHER AREAS WITH A MINIMUM ORDER OF $100 + $5 DELIVERY FEE.
FOR DELIVERY AREAS NOT LISTED: PLEASE CALL US FIRST BEFORE YOU PLACE YOUR ORDER.
IF YOUR ORDER IS NOT DELIVERABLE IT WILL BE CANCELLED.
DELIVERY process:
ABUSE OF OUR SERVICE OR OUR STAFF WILL RESULT IN TERMINATION OF YOUR MEMBERSHIP.
DRIVERS ARE RANDOMLY FOLLOWED BY OUR SAFETY PERSONNEL TO ENSURE BEST PRACTICES.
DRIVERS ARE TRAINED TO NOT ENTER YOUR HOME PLEASE DO NOT TRY TO INVITE THEM IN.
ALL DRIVER VEHICLES ARE NOT MARKED, HAVE SECURITY CAMERAS, AND ARE TRACKED VIA GPS.
WE WILL ONLY DELIVER TO A RESIDENTIAL ADDRESS ADDRESS AND PHONE # WILL BE VERIFIED.
OUR DRIVERS RETAIN THE RIGHT TO REFUSE SERVICE TO ANYONE, FOR ANY REASON.
THE DRIVER CARRIES NO PRODUCT OTHER THAN YOUR ORDER.
DELIVERIES ARE PRE-PACKED IN DISCREET BAGS.
EXACT CHANGE IS NOT REQUIRED BUT IT IS APPRECIATED.
DEAL ELIGIBILITY IS SUBJECT TO YOU MEETING THE ORDER AND DEAL CRITERIA.
WE WANT YOUR EXPERIENCE WITH US TO BE HASSLE-FREE, SAFE, AND DISCREET AS POSSIBLE.
hours:
monday - saturday 10am-8pm
sunday: closed

HOW QUICKLY DO WE DELIVER?
AVERAGE DELIVERY TIME IS 30-120 MINUTES.
WAIT TIMES CAN VARY DEPENDING ON DEMAND, TRAFFIC, AND ORDER WAIT TIMES.
WE ALSO OFFER SCHEDULED DELIVERY. PLEASE CALL WITH ANY QUESTIONS!!
WE KEEP YOU UPDATED ON THE STATUS OF YOUR ORDER VIA PUSH NOTIFICATIONS AND TEXTS.
LOYALTY REWARDS PROGRAM:

How It Works:

MUST HAVE AN ACTIVE ACCOUNT ON GGOAK.COM
MUST BE SUBSCRIBED TO BOTH LOYALTY SMS & LOYALTY NEWSLETTER
FOR EVERY ORDER YOU PLACE OVER $40 YOU WILL GET 1 REWARD POINT!
WHEN YOU BUY GREEN GOLD DELIVERY BRAND PRODUCTS YOU GET DOUBLE POINTS ON THAT ORDER.
YOU CAN REDEEM POINTS FOR CASH VALUE. 5 POINTS = $5 OFF YOUR ORDER.
BEST OF ALL YOUR POINTS ARE ATTACHED TO YOUR PROFILE SO YOU DON’T NEED A REWARDS CARD.
YOU CAN EASILY REDEEM POINTS WHILE PLACING AN ORDER DURING THE CHECKOUT PROCESS.
opening hours:
monday - saturday 10am-8pm
sunday: closed

ORDERS MUST BE PLACED BY 7:00PM FOR SAME DAY DELIVERY!

Promo codes:
NEW PATIENTS 30% OFF (ON YOUR FIRST ORDER) - PLEASE CALL US TO APPLY THE CODE!
HAPPY HOUR 25% OFF - USE CODE AT CHECKOUT: HAPPYHOUR25
ONLY ONE PROMO CODE PER ORDER PER DAY. NO DEAL STACKING.
SUBJECT TO DEAL TO STOCK AVAILABILITY AND TO DEAL TERMS AND CONDITIONS.

ALL SALES ARE FINAL WE DO NOT PARTICIPATE IN EXCHANGES OR REFUNDS.

DEFECTIVE VAPE CARTRIDGES: IF NOTIFIED WITHIN 24 HOURS WE WILL EXCHANGE IT FOR THE SAME ITEM.

PLEASE CALL WITH ANY QUESTIONS! (510) 282-1410