frequently asked questions:

PLEASE CALL OR TEXT WITH ANY QUESTIONS! (510) 282-1410

WE LOVE TO HEAR FROM OUR CUSTOMERS! FIND US ON THE FOLLOWING PLATFORMS:

Here At Green Gold We Want To Make Sure You Get A Bigger Bang For Your Buck, See Product Picture For Deal Details.

PLEASE CALL WITH ANY QUESTIONS! (510) 282-1410

Delivery AREAS & FEES:
WE DELIVER TO OAKLAND AND THE SURROUNDING AREAS WITH A MINIMUM ORDER OF $40 + $5 DELIVERY FEE.
WE DELIVER TO OTHER AREAS WITH A MINIMUM ORDER OF $100 + $5 DELIVERY FEE.
FOR ALL OTHER DELIVERY AREAS NOT LISTED: PLEASE CALL US FIRST BEFORE YOU PLACE YOUR ORDER. IF YOUR ORDER IS NOT DELIVERABLE IT WILL BE CANCELLED.
DELIVERY process:
DRIVERS ARE TRAINED NOT TO ENTER YOUR HOME SO PLEASE RESPECT OUR PROCESS AND DO NOT INVITE THEM IN.
ABUSE OF OUR SERVICE OR OUR STAFF WILL RESULT IN POSSIBLE TERMINATION OF YOUR MEMBERSHIP.
DRIVER CARRIES NO PRODUCT OTHER THAN YOUR ORDER.
DRIVER VEHICLES HAVE SECURITY CAMERAS AND ARE TRACKED VIA GPS.
DRIVERS RETAIN THE RIGHT TO REFUSE SERVICE TO ANYONE, FOR ANY REASON.
WE WILL ONLY DELIVER TO RESIDENTIAL ADDRESS. ADDRESSES AND CONTACT #'S WILL BE VERIFIED.
OUR DRIVERS WILL NOT BE IN MARKED VEHICLES. DRIVERS ARE RANDOMLY AND ANONYMOUSLY FOLLOWED BY OUR TRAINED SAFETY PERSONNEL TO ENSURE BEST PRACTICES.
WE WANT YOUR EXPERIENCE WITH US TO BE HASSLE-FREE, SAFE, AND DISCREET AS POSSIBLE.
DELIVERIES ARE PRE-PACKED IN DISCREET BAGS.
EXACT CHANGE IS NOT REQUIRED BUT IT IS APPRECIATED.
DEAL ELIGIBILITY IS SUBJECT TO YOU MEETING THE ORDER AND DEAL CRITERIA.
hours:
monday - saturday 12pm-8pm
sunday: closed

HOW QUICKLY DO WE DELIVER?
THE AVERAGE DELIVERY TIME IS 30-120 MINUTES, BUT TIMES CAN VARY DEPENDING ON DEMAND, TRAFFIC, AND ORDER WAIT TIMES.
WE ALSO NOW OFFER SCHEDULED DELIVERY. PLEASE CALL WITH ANY QUESTIONS!!
WE ALWAYS KEEP YOU POSTED ON THE STATUS OF YOUR ORDER VIA PUSH NOTIFICATIONS AND TEXTS FROM YOUR DRIVER.
LOYALTY REWARDS PROGRAM:

ALLOWS OUR RECURRING PATIENTS TO BENEFIT FROM THEIR LOYALTY!!

FOR EVERY ORDER YOU PLACE OVER $50 YOU WILL ACQUIRE 1 REWARD POINT!
YOU CAN REDEEM THESE POINTS TOWARDS PRICED QUALIFIED ITEMS OR CASH VALUE 1 POINT = $1.
BEST OF ALL, YOUR POINTS ARE ATTACHED TO YOUR PROFILE, SO YOU DON’T NEED TO MAINTAIN A REWARDS CARD.
IF YOU WISH TO REDEEM POINTS ON YOUR ONLINE ORDER, YOU CAN DO SO WHILE PLACING AN ORDER, DURING THE CHECKOUT PROCESS.
opening hours:
monday - saturday 12pm-8pm
sunday: closed

ORDERS MUST BE PLACED BY 6:30PM FOR SAME DAY DELIVERY!

Promo codes:
NEW PATIENTS 30% OFF (ON YOUR FIRST ORDER) - PLEASE CALL US TO APPLY THE CODE!
HAPPY HOUR 25% OFF - USE CODE AT CHECKOUT: HAPPYHOUR25
ONLY ONE PROMO CODE PER ORDER PER DAY. NO DEAL STACKING.
SUBJECT TO DEAL TO STOCK AVAILABILITY AND TO DEAL TERMS AND CONDITIONS.

ALL SALES ARE FINAL WE DO NOT PARTICIPATE IN EXCHANGES OR REFUNDS.

FOR DEFECTIVE VAPE CARTRIDGES: IF NOTIFIED WITHIN 24 HOURS OF THE PURCHASE, WE WILL EXCHANGE IT FOR THE SAME ITEM.

PLEASE CALL WITH ANY QUESTIONS! (510) 282-1410